Refund Policy
Welcome to CommonLandRegistry’s Refund Policy. We strive to provide delicious meals and a positive dining or takeout experience at Manchester, United Kingdom. This policy explains when and how refunds, replacements, or credits may be issued for orders placed through commonlandregistry.xyz or at our location. If you have any questions, please contact us at +44 161 234 5678 during business hours. All monetary amounts are in £.
Eligibility — Our refunds apply to orders that are incorrect, damaged, missing items, or not prepared as described on the menu. An eligibility window typically allows refunds or replacements within 48 hours of the original purchase for in-house orders, and within 48 hours of delivery for delivery orders. We reserve the right to request supporting documentation, such as a photo of the delivered items or a screenshot of the order, to process your claim.
Non-Refundable Scenarios — We may deny refunds for issues that arise from changes made by the customer after the order was placed, items consumed, or items that were delivered and accepted without raising concern at the time of delivery. Please note that promotional items, custom orders, and meal combos may have unique terms stated at the time of purchase.
Damaged or Incorrect Items — If your order arrives damaged, or if the items are incorrect or missing, please contact us within 48 hours of receipt with your order number and a description of the issue. We may ask for photos of the packaging and contents. In most cases, we will offer a replacement item, a credit towards a future order, or a full/partial refund, depending on the situation and availability of the requested items.
Quality and Flavor Standards — We take pride in consistency. If a dish does not meet our stated quality standards, we will work with you to make it right, whether through a replacement, credit, or refund. In some cases, a partial refund may be issued after review.
Delivery and Timing — Refunds for late deliveries may be considered if the delay affects the enjoyment of the meal. In cases where we deliver pizzas or meals outside the expected window, we may offer a courtesy credit or a partial refund, at our discretion. Delivery times are estimates and depend on factors outside our control, such as traffic and weather.
How to Request a Refund — To initiate a refund, please contact +44 161 234 5678 or visit commonlandregistry.xyz and select the order in question. Include your order number, the reason for the request, and any supporting photos if necessary. Refunds are issued to the original payment method within 5–10 business days after approval, though processing times may vary by financial institution.
Processing Fees — We do not charge a separate processing fee for standard refunds approved under this policy. If a processing fee has been charged by the payment gateway or bank, the outcome will depend on their terms, and we will assist to amicably resolve it.
Credits and Substitutions — In lieu of a monetary refund, we may offer a credit for future orders or a substitution option to replace an item with similar value. Credits issued under this policy generally expire after a period of 6–12 months and are usable at commonlandregistry.xyz or in our physical location in Manchester, M1 1AE, United Kingdom.
Exclusions — If a claim involves non-food items, services, or experiences, separate policies may apply. Our goal is to keep you satisfied while ensuring fairness to both customers and the kitchen crew. For any clarification on a specific order, please contact us as early as possible.
Data and Privacy — Refund requests are recorded for quality assurance and compliance. We only use your data to process the request and to improve service. We do not share your personal data beyond necessary actors involved in processing a refund, in accordance with our privacy policy and applicable law.
Updates to this Policy — This Refund Policy is effective as of Last updated: October 9, 2025. We may update it from time to time; any changes will be posted on commonlandregistry.xyz and reflected in the date stamp above. Continued use of our services after such updates constitutes acceptance of the revised policy.
Note: For customers seeking non-alcoholic refreshments, our house beverages include juices and lemonades that accompany meals. If you prefer a non-alcoholic option, you may choose these beverages as a complement to your order at no additional restrictions within standard menu pricing.
Thank you for choosing CommonLandRegistry. We appreciate your business and aim to resolve any concerns promptly to your satisfaction.